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W02 error and pixelation

Hi guys,

Hope you are all staying safe in these uncertain times.

For a couple of weeks now we've been getting the W02 error on some channels (for example Sky 1 tonight) and horrendous pixelation on channels (like Gold & E4).

I've completed all the suggestions on the Virgin website numerous times (checking connections and rebooting V6 box) but the problem is still there.

I can't get through to anyone on the phone, I've tried the messaging service and not had a response.

How can I speak to someone to get this problem fixed?

(Our box is ancient from probably when V6 came out - so a new box wouldn't go a miss!)

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