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Sjking231019
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W02 code

I have error code W02 coming up on e4 more 4 some channel 5 ones and movie 24. Also some channels are very pixilated with no sound. I have reset the box and checked all wires several times. 

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japitts
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Re: W02 code

As per error code help this is a classic "loss of signal" error code, so my standard answer to all pixellation queries is as relevant as anything.

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

You've not said whether those channels are HD or SD ones, although it won't change the end advice it may help diagnose in the meantime.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

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Corey_C
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Re: W02 code

Thanks for your post and for reaching out to the Community Forums, Sjking231019,

 

Sorry to hear that you have been having TV service issues. I have run a diagnostic and our records show that our phone care team has get things sorted for you.

You can view and reschedule appointments online here: https://www.virginmedia.com/help/virgin-media-manage-engineer-appointment

 

Cheers,

Corey C

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