Virgin Media Community

[nstevox]

All the buttons on my remote work except for the volume and mute buttons ... I have a Toshiba TV  and have already followed all the step by step guides and I have tried all the codes in the link on this forum to pair it correctly with my TV and I have had no success ? Please help it's super annoying having to use both remotes

[michaeldavis · Accepted solution]

There are a number of codes that do not appear in the spreadsheet.
Home > Help & Settings > Help
Use the up arrow to get to the top icons and select "Program your Remote" press ok
Press ok on "Yes, set up my Virgin TV remote now"
The V6 box should auto detect your TV and provide you with a code or codes that should work.
Follow the on screen instruction, they can be tricky to get right so its worth try the same code a couple of times

[Michael_JK]

Welcome to the community @nstevox,

I suspect @michaeldavis is on the money here.

Do let us know if you still having difficulties.

Best,

[Ronster83]

When I pair my remote, it just says to hold down the info button for 7 seconds, until green light stays on, and then continue to hold until green light flashes twice. My remote works but volume doesn’t! Can anyone help?

[keithse]

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@Ronster83 wrote:

When I pair my remote, it just says to hold down the info button for 7 seconds, until green light stays on, and then continue to hold until green light flashes twice. My remote works but volume doesn’t! Can anyone help?

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What you have done (correctly) is pair your remote to work with the V6 box - but to change the Volume you need to also programme your remote to control your TV (or Soundbar, etc.) as it that device that output the sound.

You can programme the remote by either putting it into Search mode or (my preferred method) by finding the correct 4 digit code for your TV/AV device - the instructions on how to do both these things are here:

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

Keith

[richminns]

I'm having the same issue. I've followed all the steps mentioned and even tried entering every single code listed for a Samsung TV and none have worked. 

The search mode worked to a point but would not let me control the volume and when I followed the steps I could never get to the "turn your TV back on with the remote". It never reached that stage.

Now when I even try to use the code automatically suggested by Virgin in the search mode, that code will also not now work. I've reset the remote several times more and it still will not work.

What else can I try?

[Rachael_F]

Hi richminns,

Welcome to our forums and thank you for commenting. I'm sorry that you've had difficulty pairing your remote with your TV. Just for future reference, it can often be more beneficial to create your own thread, rather than commenting on one that's over 6 months old.

Have you managed to resolve this issue since your message? If not, could you please head to the "Control your TV with your Virgin TV remote" section on this page and ensure you've followed all steps to the letter?

If you're still unable to successfully pair your remote, please let us know which step you get to on the above link and we'll take it from there.

Thanks,

Rachael

[watty51]

Worked fine

[BB4ALL]

Please tell me how do you put the remote control into search mode.

[Katie_WT]

Hi there @BB4ALL

I can see that we have replied to your own thread in regards to the issues you are having with your remote control - please do feel free to pop back there if you need further assistance to avoid any duplication or confusion. 

We do advise within our Forum do's and don't not to post the same issue on multiple threads. You can catch up on the House Rules via our Getting Started section. 

Cheers