Hi richminns,
Welcome to our forums and thank you for commenting. I'm sorry that you've had difficulty pairing your remote with your TV. Just for future reference, it can often be more beneficial to create your own thread, rather than commenting on one that's over 6 months old.
Have you managed to resolve this issue since your message? If not, could you please head to the "Control your TV with your Virgin TV remote" section on this page and ensure you've followed all steps to the letter?
If you're still unable to successfully pair your remote, please let us know which step you get to on the above link and we'll take it from there.
Thanks,
Rachael