We have a Sony TV, a V6 box, a woofer, a sound bar and a V6 remote. Everything was working well until today. The remote no longer controls the volume on the TV, including the mute button. We can still change channels etc. We have changed the batteries. The only way we can control the volume is at the sound bar itself
Forgive my ignorance but how do we get to the Settings of the V6 Box if that is not what we are already seeing on the TV? We have pressed Home on the V6 remote that we have which brings up Help and Settings. We then go to Settings and that takes us to Audio which I described in my initial post. All these "pages" have the VM logo at the top thus suggesting that we are accessing the VM V6 box.
I've moved your post from the 360 forum to the V6 forum. You posted in the Tivo forum last month and are now mentioning the V6 box.
If you go to <<< this page >>> there are a couple of sections.
One section shows how to reset your V6 remote and pair it to your TV again. "How to reset the Virgin TV remote"
Below there is a section explaining "How to control volume on AV devices using the Virgin TV Remote" should you wish to set up the V6 remote to control your soundbar
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