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Virgin v6 box issues

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Hi not sure if anyone can help, 

due to the current situation I am unable to contact virgin, I believe I need a replacement v6 box as when turning mine on it just stays on the starting up screen and the box is flashing a light pink/dark pink has been doing so all weekend 

any help would be appreciated please 

have tried resetting leaving it off over night ext but no luck 
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Re: Virgin v6 box issues

Send a text (SMS) to VM 07533 051809, stating the issue your have.

--
Red (VM SH2 AC Beta tester)
Running on 500Mb VM service with SH3 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
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