For a few weeks we have been getting crackling on start up on our second box upstairs, now today it was total loss of picture for the afternoon. We have tried different hdmi ports etc but the issue seems to be the box. Anyone any idea what it could be ? We have rebooted the box etc but it only seems to be getting worse
If it's W02, that's a signal error which (assuming no area faults) will need reporting to VM Faults. Either 150 (from a VM phone), 0345 4541111 (from any other phone) or wait on here for staff response, likely to be sometime tomorrow or Friday.
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Yes sorry I meant to add that in my initial post, we're now onto our third different hdmi cable to try. Today I had access to all the menus, and could hear whatever channel I was on but no picture either in small box top right when in menu or full screen mode. Think what's so frustrating is it can be OK one min then not the next. Thank you again for all your help
Yes it does as well. Also earlier no recordings would play. Not one error code has came up on the street mate. I've also tried an amazon firestick and a roku box thru the TV to check the hdmi ports as well
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your picture quality
I have ran though some diagnostics on our end and we are going to need to get an engineer out to you, I have taken the opportunity to book this for you, you can find the time and date via your online account.