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Virgin movies store error code 404 on play of purchased movies

Hi we have several boxes in the house and time to time we get the 404 error code come up I was trying to watch a film we have purchased we have now got an issue on one of the boxes but it only says that on all the time it will play The trailer of the movie but will not play any of the movies and some of the boxes we have found that timing I’m off unplugging them and then back on again has worked on this particular box now makes no difference any help would be good

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Re: Virgin movies store error code 404 on play of purchased movies

Hi Stephencarter,

Thank you for your post and welcome to forums 🙂

I am sorry you will need to contact the virgin media store in regards to this you can do so here Or was this rented from virgin movies rather than the store?

Thanks,

Zoie

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