Menu
This website uses cookies. By clicking OK, you consent to the use of cookies. Click Here to learn more about how we use cookies.
OK

Virgin Media Community

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post a question

Reply
Unifaerie
  • 4
  • 0
  • 1
Tuning in
214 Views
Message 1 of 3
Flag for a moderator

Virgin media TV not loading

2 weeks ago - last edited 2 weeks ago

I have been attempting to view all evening. Initially a green screen stated there was an issue with tv box (v6) which would attempt to repair taking 3 hours. Not to restart box. After waiting as instructed now black screen, to welcome screen, to loading symbol, then repeats all these steps ad nauseum lol.

TV had been off since last night. No power outage noted

Edit: WiFi not affected, unable to watch dvr via tablet

0 Kudos
Reply
japitts
  • 8.64K
  • 1.21K
  • 1.68K
Very Insightful Person
Very Insightful Person
192 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Virgin media TV not loading

2 weeks ago

If you have the "DVR has detected an error" green screen, this can't be repaired.

It means your hard drive has failed - you should call VM faults to arrange a replacement.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Reply
Unifaerie
  • 4
  • 0
  • 1
Tuning in
119 Views
Message 3 of 3
Flag for a moderator

Re: Virgin media TV not loading

2 weeks ago

Thank you for your response. I have been attempting to report all day but unable to be connected. Will keep trying.

0 Kudos
Reply

Digital life blog

News

Help videos

Help forum