Virgin Media Community

[ashleighdochert]

Hello,

My virgin box keeps restarting every 10 minutes and I’m not sure how to fix it and it also won’t connect to the internet even though my internet is working fine

Thanks in advance

[japitts]

Any TV box that's restarting by itself has a fault and I'd recommend reporting it. Chances are the box needs replacing.

Either call in - 150 (from a VM phone) or 0345 4541111 (From any other phone) Or wait on here for a staff response which may take a couple if days.

[John_GS]

Hi ashleighdochert

Thanks for posting and welcome to the community,

Apologies for the TV issue. I can see you have spoke to the team and they booked a tech visit but then this was cancelled. Has everything been resolved?

Let me know if you need further assistance

Kind regards,

[ashleighdochert]

Yes everything has been resolved thank you 

[Paul_DN]

Hi ashleighdochert,

Thank you for confirming your issue has now been resolved, if you do have any further issues or just need a question answering please do not hesitate to reach out again.

Kind regards

Paul.