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Azuzolo
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Virgin box

Hi there, my V6 box regularly reboots, at moment it  doesn’t stop. I have followed suggested actions such as unplugging for 5 minutes, changing the controller batteries etc. This has not solved the issue. Each time this happens the front light turns orange and then tries to reboot, often resulting in a lack of EPG information. Going by previous posts I am faiy confident this is something that is a common issue which needs addressing. I have tried to call VM as each time I do this I have to follow procedures that I have already tried and tested.

please help me 

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Tom_F
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Re: Virgin box

Hi Azuzolo, thank for getting in touch.

 

Sorry to hear about this situation. Please let me take a look and see what we're able to do to help, I'll send a PM shortly to confirm a few details & hope to hear back from you soon.

 

Tom

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