Virgin box stuck on welcome screen. keeps ticking.
clearly must happen a fair bit, but never an answer posted on a forum. don’t think you should have to use a forum for something that seems so common anyway. probs wait longer for an answer on here than the 3 hours i’ll spend on hold on the phone.
Re: Virgin box stuck on welcome screen. keeps ticking.
Thanks for posting. Apologies for the TV fault. Has this changed at all since your post?
The reason I ask, is there is an SNR (signal to noise ratio) issue in your area. You might find that these services are intermittent at the moment: Virgin Fibre, Interactive TV, Catch Up TV, TV On Demand TiVo® or V6 home menu. We are sorry and working hard to resolve this for you.
Your fault reference number is F009046952 and the estimated fix date is tomorrow at 10.05am (very specific)
If it's not moved off the welcome screen, please let me know as it's not caused by the SNR.