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Dukie6
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Virgin box says no signal when turned on and light stays amber

Box stays amber and says no signal but Netflix on normal tv is working fine

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nodrogd
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Re: Virgin box says no signal when turned on and light stays amber

If its stuck on amber the box has failed.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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japitts
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Re: Virgin box says no signal when turned on and light stays amber

More as long shots than anything....

What happens if you press the "power" button on your remote?

Do you have access to an Android or iOS device that you can use with the TV Control app to press the same button?

If all else fails, can you restart the box using the power rocker switch?

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David_Bn
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Re: Virgin box says no signal when turned on and light stays amber

Good Afternoon Dukie6,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've recently had a fault with your set top box.

 

I can see that you've been able to speak to our team in relation to this fault and we've been able to book you an engineer

 

Can you please give us an update on how the service is currently running?

 

Kindest regards,

 

David_Bn