on 26-02-2022 15:38
Does anyone know what this means virgin has not been working since Friday and virgin don’t know waiting for engineer on Monday
[MOD EDIT: Subject title changed for clarity]
on 26-02-2022 19:09
Can you explain how your service isn't working?
Any error codes/messages, and what's affected - live TV? OnDemand? Recordings?
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on 27-02-2022 09:47
Sorry I did post a pic but it isn’t showing
virgin shut off on Friday and now it just sits on the starting up screen and every now and then a little box comes on screen with an arrow. Can’t do anything with it all lights are white.
on 27-02-2022 12:04
@Xxfroggiexx wrote:it just sits on the starting up screen and every now and then a little box comes on screen with an arrow. Can’t do anything with it all lights are white.
Sounds like your box is stuck in the boot-loop and won't startup. Possibly a failed hard drive, maybe a stuck software download - certainly an individual fault that needs reporting.
The most likely outcome is a tech visit and/or replacement box.
You can either wait here for staff to respond (may take a few days) or call in on 150/0345 4541111
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on 01-03-2022 12:25
Good morning Xxfroggieexx,
Welcome to the forums and thank you for taking the time to post.
I am sorry for the inconvenience that this has caused.
Having taken a further look over things from this end, I can see that you have been effected by an area outage that should now have been resolved.
How have things been over the last few days?
Kind regards,
Zak_M