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Virgin box keeps getting stuck on welcome screen

dobbollah
Tuning in

on ‎10-07-2021 19:52

As above.....fixed it temporarily with YouTube vibs but the problem keeps repeating......

Is there a permanent fix?

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3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

‎10-07-2021 20:22 - edited ‎10-07-2021 20:27

Are you saying that your Virgin box is repeatedly restarting and/or getting stuck on the reboot loop?

If so... it's faulty, and I'd recommend reporting it to (most likely) have it replaced before it becomes terminal.

You can either wait on here (may be a couple of days) for staff to respond, or call it in via the usual route. 150 (from a VM phone) or 0345 4541111 (from any other phone)

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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dobbollah
Tuning in
In response to japitts

on ‎10-07-2021 20:49

That what was Google searches suggested....

I'll go through the 150 process tomorrow...

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Ayisha_B
Forum Team
Forum Team
In response to dobbollah

on ‎12-07-2021 20:34

Hi @dobbollah,

 

Welcome to our Community Forums and thank you for posting. 

 

I am sorry to hear you are having this problem with your set top box. I have taken a look at your account and can see you spoke with our team and an engineer was booked for you. 

 

Let us know how the visit goes 🙂

Ayisha_B
Forum Team

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