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dobbollah
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Virgin box keeps getting stuck on welcome screen

As above.....fixed it temporarily with YouTube vibs but the problem keeps repeating......

Is there a permanent fix?

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japitts
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Re: Virgin box keeps getting stuck on welcome screen

Are you saying that your Virgin box is repeatedly restarting and/or getting stuck on the reboot loop?

If so... it's faulty, and I'd recommend reporting it to (most likely) have it replaced before it becomes terminal.

You can either wait on here (may be a couple of days) for staff to respond, or call it in via the usual route. 150 (from a VM phone) or 0345 4541111 (from any other phone)

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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dobbollah
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Re: Virgin box keeps getting stuck on welcome screen

That what was Google searches suggested....

I'll go through the 150 process tomorrow...

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Ayisha_B
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Re: Virgin box keeps getting stuck on welcome screen

Hi @dobbollah,

 

Welcome to our Community Forums and thank you for posting. 

 

I am sorry to hear you are having this problem with your set top box. I have taken a look at your account and can see you spoke with our team and an engineer was booked for you. 

 

Let us know how the visit goes 🙂

Ayisha_B
Forum Team



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