Recently bought a new Samsung tv. After installation all decides are recognised accept for the v6 box which is shown as an unknown source. I can watch tv but it's a little annoying I can't use tv as universal remote. I got a QLED Samsung which works fine and my older Samsung never had an issue. Interested to know what I can do to fix this please.
If your Samsung QLED tv and another older Samsung tv recognised the V6 but your new Samsung AU9000 tv doesn't then isnt it likely to be an issue with the new tv? Does the V6 remote control the new tv ok?
I can view my TV service on the V6 box and use the V6 remote - I just need to select the correct HDMI source. It's just a bit frustrating that the TV doesn't automatically recognise the box so I can use the TV remote as the other tatted devices.
Is there a firmware update or a more up to date TV box now available? I suspect if I speak to Samsung they will say it's a Virgin issue and not a Samsung issue... and the customer will be left stuck in the middle.