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Virgin V6 box S102

I've been on hold for 2 hours so far and was also hung up on also.

I believe it is an activation issue that they need to fix. However I've also seen some people have it fixed through this forum. 

Is anyone able to help me? 

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Re: Virgin V6 box S102

Hi Chloeoey,

I'm sorry you are having issues. It's doing that because the box hasn't been activated yet.

VM Forum Staff may pick up your post but it takes from a few days to a week.

You need to call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

You could also try the following :- VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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