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Virgin V6 Box failed?

Looks like virgin V6 box has failed, it seems of being a little unstable the past month and randomly rebooting but now its stuck and cycling between "Welcome" in various languages and "Starting up..."

I presume the internal hard drive or something similar has failed what's the current procedure in getting a replacement?

I tried completely powering down and unplugging from the power for while and then trying again several times now but the same thing happens again so it looks like it has properly died unfortuetly.

Peter

 

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