Menu
Reply
Nicola_holford
  • 1
  • 0
  • 0
Joining in
2,220 Views
Message 1 of 8
Flag for a moderator

Virgin V6 Box Stuck on Welcome Screen

Hi,

Can anybody offer any advice for my V6 Box please? 

It is stuck between the Welcome Screen and the below symbol...

Thanks! C56F2797-3FA4-4649-8579-3CD0B463543D.jpeg

 

 

 

 

 

 

0 Kudos
Reply
Craig_D
  • 18.66K
  • 789
  • 1.17K
Forum Team (Retired)
Forum Team (Retired)
2,187 Views
Message 2 of 8
Flag for a moderator

Re: Virgin V6 Box Stuck on Welcome Screen

Hi Nicola_holford

 

Welcome to the Community, I'm sorry for the problems you've been experiencing with your TV service recently.

 

If you're still experiencing issues, I'd like to arrange for an engineer to come and take a closer look, if you're available? 

 

I'll send you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

Speak soon

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Taylorhome47
  • 3
  • 0
  • 0
Joining in
2,177 Views
Message 3 of 8
Flag for a moderator

Re: Virgin V6 Box Stuck on Welcome Screen

Hi i have been having this exact same problem would you be able to help me please

0 Kudos
Reply
Craig_D
  • 18.66K
  • 789
  • 1.17K
Forum Team (Retired)
Forum Team (Retired)
2,127 Views
Message 4 of 8
Flag for a moderator

Re: Virgin V6 Box Stuck on Welcome Screen

Hi Taylorhome47

 

Welcome to the Community, I'm sorry for the problems you've been experiencing with your TV service recently.


Testing the box from our end shows no errors, I hope that means things have improved since your post? If not, get back in touch and we'll do what we can to assist.


Talk soon
Craig
 


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Brownie81
  • 2
  • 0
  • 0
Joining in
1,533 Views
Message 5 of 8
Flag for a moderator

Re: Virgin V6 Box Stuck on Welcome Screen

Hello,

I have this exact problem. Has not worked since a power cut a couple of days ago.

0 Kudos
Reply
Cherylmcdd
  • 6
  • 0
  • 0
Joining in
930 Views
Message 6 of 8
Flag for a moderator

Re: Virgin V6 Box Stuck on Welcome Screen

Same problem stuck in loop of welcome that symbol and starting up. 

 

0 Kudos
Reply
Martin_N
  • 5.28K
  • 222
  • 302
Forum Team
Forum Team
896 Views
Message 7 of 8
Flag for a moderator

Re: Virgin V6 Box Stuck on Welcome Screen

Hi Cherylmcdd,

 

Thank you for your post. I'm sorry to hear about the issues you're having. 

 

Would you be able to power off the box and remove the power cable for a couple of minutes. Then put the cable back in and power the box back on. Once this is done please let me know if the error continues.

 

^Martin

0 Kudos
Reply
Cherylmcdd
  • 6
  • 0
  • 0
Joining in
846 Views
Message 8 of 8
Flag for a moderator

Re: Virgin V6 Box Stuck on Welcome Screen

I now have a different box. No amount of rebooting worked for this issue. 

0 Kudos
Reply