The situation with the Virgin Ultra HD on demand is useless. They know there is a problem but have no fix date the only thing that can be done is to report as a fault and they will give a refund. They should reduce the price of the package for everyone but instead you only get it if you report it. Two hours on the phone awaiting them to answer is a waste of my time, we should be compensated with a reduction when they know they have a problem itts only decent customer service to do that.
Maybe the way we will get the problem sorted is if every Ooomph customer reports the problem and asks for the reduction in the price. Either that or leave Virgin and go to Sky who have a better reputation for customer services. Richard Branson would be horrified, I bet he is glad he sold the majority of this business and only keeps a tiny share in it.
I have tried contacting them but they said they are aware there are problems and they would eventually find the problem. In the mean time I have to contact them each month that it is not working properly. The message I get on screen is I need to subscribe to it but as I am a Ooomph Package subscriber I am supposed to be able to get it as part of my package as there are no upgrades higher than my package. I will give them a couple of more weeks but if this continues this customer will not be paying for something that I do not receive.