On return from holiday our TiVo box won't startup. We get a welcome screen, then "starting up" shows, then back to the start again. If we're lucky we get a downloading symbol, but the hard drive in the box sounds like it is bust and then we go back to the start.
I can't get to talk to anyone at Virgin after trying to get through their labrynthine phone system and holding for ages. And then getting cut off.