Virgin Tivo V6 Bootloop after reset

[Number9]

HI

I followed the option to delete all recordings from the menu and the box has been in a boot loop ever since. Powered off, disconnected, re-connected, reset internet, all still in a loop from Welcome, to an animated download arrow and a message telling me it may take several hours. 

Still not functioning.. all help appreciated. 

Thanks

[japitts · Accepted solution]

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@Number9 wrote:

I followed the option to delete all recordings from the menu and the box has been in a boot loop ever since.

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What was the reason for selecting "clear planned recordings and guide info" option?

Call TV faults to report your box is stuck in the boot loop - 150 or 0345 4541111 from any other phone. Staff should respond on here after a couple of days otherwise.

You're likely to need a tech visit.

[Number9]

I had a lot of saved recordings that I couldn't access now that I have changed packages so I assumed it would be good housekeeping to clean them out... I suppose I will leave them alone next time..

[japitts]

You may not necessarily have lost access.

Sky channels require an active subscription to both record & view programmes, but for any other broadcaster - recordings are still accessible if you no longer subscribe.

You could also have just gone through your My Shows list and deleted them individually. The reset option on "Help & Settings" is somewhat nuclear - but unfortunately for yourself, it's now too late

[Number9]

NObody from Virgin has replied sadly - I have upgraded now to 360 not realising I need the same box...so here I go again

[Travis_M]

Hi @Number9

Thanks for your post

Sorry to hear about the issue with your boot loop, can you elaborate on what you mean with needing the same box please? Is the 360 now working as normal?