Virgin Media Community

[leon471]

Hi all, I’ve had Virgin v6 for 2 weeks now and really struggling to get used to it having been with sky for so long. Firstly I’m getting a lot of pixelation and noise on many of the channels, including the HD ones like BBC one/two and sky comedy. The super hub is also rubbish for Wi-Fi but the tv is my main concern right now. I checked diagnostics whenever the picture looks noticeably bad and it says all the tuners have 100% signal strength however under RS corrected and Rs uncorrected there are big numbers like 2500/1500. Is this the cause of what I’m seeing? Any help would be appreciated thank you.

[nodrogd]

Good signal strength but poor signal quality usually points to either a network noise problem or too much signal. In either case ring faults as a tech visit will be needed to make the necessary adjustments.

The hub is a basic "entry level" piece of kit. The modem part is up to scratch, but the rest leaves a little to be desired for some. A mesh system or boosters, or better still your own cable router would be a good choice if WiFi performance is really important.

[japitts]

I'll also add my standard reply to all "my picture is pixellated" queries..

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Ayisha_B]

Hi @leon471,

A warm welcome to our Community Forums and thanks for your post. 

I am sorry to hear you've been having some issue with your service.

Just checking in to see if you still need our help with this? 

Unfortunately, I was unable to locate your info using your Forum profile so haven't been able to check our systems for any issues.