Virgin TiVo v6 pixelation/noise

[echida]

Hi all, I’ve had Virgin v6 for 2 weeks now and really struggling to get used to it having been with sky for so long. Firstly I’m getting a lot of pixelation and noise on many of the channels, including the HD ones like BBC one/two and sky comedy. The super hub is also rubbish for Wi-Fi but the tv is my main concern right now. I checked diagnostics whenever the picture looks noticeably bad and it says all the tuners have 100% signal strength however under RS corrected and Rs uncorrected there are big numbers like 2500/1500. Is this the cause of what I’m seeing? Any help would be appreciated thank you.

[japitts]

Unless your boxes were an upgrade from a previous TiVo install, then you don't have V6 at all but rather TV360. They're the same physical box but totally different software. However, the advice is the same regardless...

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

Try your WiFi issues in https://community.virginmedia.com/t5/Networking-and-WiFi/bd-p/Wireless