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Glen4
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Virgin TiVo box frozen on Welcome screen

No TV since Friday. TIVO frozen on Welcome screen, switches off then back on to frozen Welcome. The on off light remains red.

I've switched off, removed all leads, left unplugged over night to reset..... nothing.

Sorry to post here but I've now been waiting on the phone for an hour now .... how do I get help .... i know that you have high call volumes, but since Friday and still no contact.

If i need a new TiVo box can someone schedule an engineer to visit, please.

 

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FrogCF
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Re: Virgin TiVo box frozen on Welcome screen

Hi,

Please can try this see how you get on switch off the unit at the back of the box.

switch it back on and hold down the + and power button together for less 90 seconds.

Please let me know how you get on.
I work for Virgin Media - but all opinions posted here are my own
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Glen4
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Re: Virgin TiVo box frozen on Welcome screen

Hello FrogCF,

Thank you for your reply.

Ive tried your recommendation, but still no joy.

The TiVo box does make a tuneful buzzing noise. It has since the box went down.

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Zoie_P
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Re: Virgin TiVo box frozen on Welcome screen

Hi Glen,

thanks for your reply. Are you still having issues?

thanks,

Zoie

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