Virgin Media Community

[Geem]

There has been a fault with our Virgin TV since 17th June. The fix target dates kerp changing. It was meant to have been fixed by today at 1pm but it's now saying 29th June. I have no idea what the fault is. Typical Virgin as I can't speak to a human. I see this as a priority 1! I work for a software company and we would not leave our customers without services for this long. I await a refund for this period. Not really a question as such, just a rant! 

[newapollo]

All customers are seeing the following message when checking for TV faults. (The fix date changes everyday.)

It only relates to customers that have the Stream box and the Disney+ app. 

There's a TV issue in xxx xxx.

Thanks for your patience while we work to fix things as quick as we can.

We hope to fix this by 29 June at 13:00

Our technician is in your area and is working to fix things.

You may find that Disney+ app is unavailable at this time. We are sorry about this, our engineers are looking at fixing this as soon as possible.

@Geem  and @DaMentalOne 

To help further please state what the actual faults are you seeing with the TV service.

Please include whether it's affecting live TV (SD or HD chanels and list a few) On Demand, Catch Up, Apps etc.  Also include any error messages. 

VM only give refunds for full loss ot broadband or telephone if it's been reported and lasted over 2 days.

[Geem]

All we see is the starting up message 

Starting up

Message so unable to watch any channels, catch ups, on demand

We assumed it was due to the fault reported on the status check. 

[japitts]

I've moved the other person's post to a new thread.

If your TV box is stuck in the reboot loop or it won't start, it has a fault which needs reporting.

You can do so either by calling in (0345 4541111 or 150 from a VM landline) or by waiting on here - which may take a couple of days.

[Geem]

I'll report it later, thanks