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Virgin TV V6 box, missing cables and remote

Hi, can someone help me, please.

I received a new installation kit for TV V6 box, but there are a lot of missing parts.

The most important that is missing is the cable adaptor( or IEC connector, as they call it?) and the remote control. The ethernet cable and the HDMI cable are also missing.

I try to contact them so many times but nobody is answering. What should I do?

Thank you.

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Re: Virgin TV V6 box, missing cables and remote

Hi apecend,

Sorry to see you are having major issues with your new coonection. It looks like VM have sent a replacement kit instead of a new starter pack.

I hope this helps. It looks like you need to speak to  New accounts and Set Up for them to send out the missing equipment.

That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone. If calling it's best to call around 8am as lines are least busy then.

Or you can wait for a member of the Forum Team to pick this up for you, however it may take a day or two.


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