For almost two weeks my Virgin V6 box has been failing to boot past the Welcome screen, with a blinking amber light. I reported this using the 07533 051 809 number last week Tuesday, and was advised the next day that this sounded like a hard drive failure and that someone would call back within 24 hours to arrange a replacement box.
I haven't heard anything more since then however, so I'm unsure what the status of the replacement is. Could I please ask someone to look into this for me?
yes I’ve done Checked for faults and area check, all cables are good! Reboot and being left turned off for 24 hr had no effect. It had been shutting down and rebooting itself intermittently for a few weeks, making a lot of noise when in stby. I’m assuming it’s a hard drive failure? It just loops from starting up page, welcome page to no signal with an amber is light on front.
How do I get Virgin to asses and send a new box? It’s hard to get to talk to VM staff during normal times let alone With lockdown!?
The V6 box is garbage! Just turned up today, trying to set it up and it doesn't load past the "searching for channels" loading bar.
Keeps failing with wifi connection. I can't connect via ethernet as the V6 box is down stairs and the superhub is upstairs connected to equipment. Unless VM wants to send me a 20M ethernet cable, wifi is the ONLY option.
Finally got the damn thing set up. Although at some considerable inconvenience. I had to take the V6 upstairs, disconnect the fibre optic cable from the TiVo box up there and use it on the V6, plug it into the upstairs TV, connect via ethernet to the superhub, just to set it up. Then disconnect it all to take it back downstairs and plug it all back into the TV down there.
Why is the setup impossible over wifi? Why is it assumed that the V6 will be set up anywhere near the superhub?
I honestly cannot convey the frustration and time wasting involved in something that should have been so much easier to set up.
The setup includes the download of software and EPG updates which require a good network connection, and future use of apps and VOD need that connection as well. If your WiFi is poor you will have ongoing problems.