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Tommo881
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Virgin TV V6 box and Sonos Beam soundbar audio sync problem

The Sonos beam is plugged into my Samsung TV via HDMI arc and the audio is completely out of sync, I've tried adjusting the audio delay on the Sonos Beam, the Samsung TV and the Virgin TV V6 box but it can't be synced. The audio is fine when I watch channels via the terrestrial aerial and on the Samsung TV's inbuilt apps so it's definitely a problem with the V6 box.

I've read about other people having the same problem.

Virgin Media: are you going to sort this problem out as your channels are unwatchable?

Please provide a software update to sort out such a basic but major TV viewing problem.

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Molly_G
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Re: Virgin TV V6 box and Sonos Beam soundbar audio sync problem

Hi @Tommo881,

 

Many thanks for your post - I'm very sorry to hear that you are experiencing the audio sync whilst trying to enjoy our TV services.

 

We appreciate your feedback regarding the Sonos Beam and your Samsung TV. Whilst we can not always guarantee the performance of our equipment alongside 3rd Party equipment, there has been some useful advice given on this by our community and VIPs in recent threads too.

 

We will update if we make any changes from our end but apologies for the inconvenience of the syncing issue,

Molly_G
Forum Team



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Tommo881
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Re: Virgin TV V6 box and Sonos Beam soundbar audio sync problem

Hi @Molly_G

Thanks for your reply.

Something that would really help in the mean time that would possibly be doable for your dev team is to have Audio gain in the settings not just Audio delay. Or a separate Video delay. That's the problem I'm having with the Sonos - the audio is synched behind the video so adjusting the audio delay doesn't help.

So on the Audio delay screen in the attached photo - enable it to go into minus numbers not just positive.

Also you said there has been some previous advice - can you point me in that direction (unless it's just saying unplug the speakers).

Tom


IMG_3733.JPG

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Roger_Gooner
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Re: Virgin TV V6 box and Sonos Beam soundbar audio sync problem

The question is whether the audio is fine out of the TV's speakers when the TV is connected directly to the V6 using a port such as HDMI (STB) or HDMI 1. If it is then it's not a VM problem, so you need to get help from Samsung or Sonos.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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roy247
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Re: Virgin TV V6 box and Sonos Beam soundbar audio sync problem

Is it a V6 box or a 360, they both look the same, there are lots of posts about sync problems on the 360 forum.

You can check which box it is on this link,

https://www.virginmedia.com/help/virgin-tv-box

 

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