Ultimately, a V6 & 360 have the same connectivity requirements but just run substantially different software so are likely to have the same issue unless we find what the underlying cause is. And there's no guarantee you even need any replacement kit - just a methodical approach to fault-finding.
Your box connects to the internet via your homehub, and this is what makes any online functionality work. Is yours connected wirelessly, or by Ethernet cable?
If you follow Home > Help & Settings > Settings > Network, I'm looking for two things.. 1: The IP address allocation in the top-right, and 2: Regular successful connections reported on the left.
If your V6 is connected wirelessly, then also the signal strength in the top-right.
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