One of our TV boxes has suddenly stopped working. It seems to be stuck in in starting up[ mode with the TV display switching between the "welcome" screen and the "starting up" screen.
Have tried rebooting several times over past couple of days and disconnected and reconnected all cables including HDMI, Ethernet and Coax.... Also no reported status issues in area and other box working ok anyway.
Please help because unable to get hold Virgin Media and have been waiting 12 hours for response on their on-line message page.
In fact, VM sent an engineer who has replaced the box which works fine for everything unrtil I try to stream using the VM Control App on my Ipad.. I can't get the streaming set up to run it gets stuck on step 2 - Checking Activation status... Now on VM Message support awaiting a response...
It's the IoS app and yes... I have reinstalled the App, the OS is up to date and all the other Apps etc work. It is clearly something with the Box or its settings as it was only installed last week. The old box failed but up until then had worked fine with the App as does the 2nd box on the network which has not been changed etc.
This issue has now been escalated to the "IT team" by the Virgin Mesage suuport group. I fear they will need to send an engineer back to recheck the installation.