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pdev55
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Virgin TV V 6 box

No TV all over Christmas because of Tv popup 7400 activation issue but guys come on send me a hit to the box or something?

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japitts
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Re: Virgin TV V 6 box

Have you tried following the advice on https://www.virginmedia.com/help/virgin-tv-error-codes/7400 ?

If that fails, then you'll need to call the activation line with your box serial number handy. It's 0800 9539500

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newapollo
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Re: Virgin TV V 6 box

Hi pdev55,

Sorry to see you are having activation issues.

have you tried calling 0800 953 9500 to activate the box? You will need the box serial number, and your account number and area code.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

You could also try the following :- VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



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pdev55
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Re: Virgin TV V 6 box

I have ran the test about 20 times throughout the past 3 days - It's a year old box which has became deactivated in some way really strange 

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japitts
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Re: Virgin TV V 6 box

If that fails, then you'll need to call the activation line with your box serial number handy. It's 0800 9539500.

Sometimes boxes that are offline from the VM network for a period of time can be deactivated. There's no hard & fast rule for defining that "period of time, but has been known to kick in from 30days.

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