The signal on the upstairs Virgin V6 box is very poor and a limited amount of channels have no to poor signal. The old signal boosters where removed from the house by a Virgin Engineer as they no longer use them. And the engineer installed a piece of equipment (pictured) to the WIFI router which is in the same room upstairs as the v6 box in question. I was wondering what this is called and how i go about getting one to ad to the v6 box to boost the signal
The issue with the picture is manly on all but free view channels apart from some channels now and again like 5, 4 ect.
The set up is as following one V6 box in the living room down the stair and one v6 box up the stair in the same room as the super hub 3. In regards to the booster removal the engineer was out to fix the home phone line and also had a look at the other equipment when he was out he say we had equipment that was no longer used by virgin and that the network would work the same without it. In regards to the V6 working after this the v6 box was not installed at this time and was installed a month or two after the removal of the booster and worked when was first installed.
I tried plugin the 'broken' V6 into the line in the living room and it worked down there so some where between the main line and the upstairs v6 there is a broken connection.
The internet works perfect with the speed coming in at:
Download: 522.23 Mbps
Upload: 20.94 Mbps
So it just seems to be the box, i tired a new html cable in case it was an issue at that end no luck i also tried swapping the cable from the internet into it and still did not seem to do anything, my last resort was to factory reset the box and re connect to the virgin network and again no luck so i'm not sure whats going on because as i said the internet works fine the only downtime was with a line fault outwith the house.There is no faults with TV in the area and the other V6 works fine.