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Virgin Remote will not pair with TV

houser_1980
Joining in

Hi I have a Hisense 50a7100ftuk TV. I've been through all the codes on the Virgin instructions and had no luck. I've got to the scan mode and when pressing Clear and TV I don't get the flashing green lights.

Any tips please. 

 

Thanks

 

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi houser_1980,

It's possible the remote is already paired with a different TV. 

Have you followed the instructions on the following page?

 https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/not-working-v6 

You can also order a replacement remote and download the TV Control app as a stop gap for now using that link.

There's also an older forum post to help people with issues setting up the remote with a <<< Hisense TV >>> 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

Hi houser_1980,

It's possible the remote is already paired with a different TV. 

Have you followed the instructions on the following page?

 https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/not-working-v6 

You can also order a replacement remote and download the TV Control app as a stop gap for now using that link.

There's also an older forum post to help people with issues setting up the remote with a <<< Hisense TV >>> 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali