Virgin Media Community

[Gingerbeardyman]

On the friday just gone (18/02), our V6 box has come up with the "green screen" of death, where it comes up with a message reading your V6 box has Encountered a serious error and will try to repair. it's now been over 24 hours and we can't use our virgin TV services.

[japitts]

That green "DVR has detected an error" screen means your V6's hard drive has failed, you will need a replacement box.

The quickest way to report this, is to call in - 150 from a VM phone or 0345 4541111 from any other phone.

Or you can wait here for VM staff to respond, it may take a couple of days.

[Gingerbeardyman]

Thanks Japitts,

I tried ringing them today, but they said that the phones were closed (even though they say they're open until 8pm)

[Roger_Gooner]

Call when they open at 8am.