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Virgin Media Box. - sound but no picture

Joining in

Hi All,

I’ve had my box for approx 18 months and now the picture has disappeared from my TV but getting perfect sound.

It’s not the TV (other services work fine), checked the HDMI cables and they are fine so a bit stuck.

Is this still an issue with these boxes as I thought this was resolved a while back.

Any advice would be appreciated!


Very Insightful Person
Very Insightful Person

Can you view the V6's menu system, how about the video preview in the top-right corner?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Thanks for your message.

Nothing was coming up at all - however miraculously it came back in about 10 minutes ago!

Not sure if it was a tech glitch but not 100% confident that it will be a permanent fix….