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mary98
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Virgin Box V6 flashing

Our TivoV6 box
 keeps flashing and does not get past the starting up screen. Is been like this for 2 days now, we have 2 other box and they are working, we unplug it and follow the steps to reset it, still the same problem, called virgin and asked us to do the same, and nothing, help please
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japitts
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Re: Virgin Box V6 flashing

Any box that won't bootup is faulty, what did the C/S agent say when you told them their suggestions hadn't worked?

You did the correct thing in calling in, but if you told them that fix hadn't worked - the next step should normally have been either a replacement box or engineer visit. Was this not offered?

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Corey_C
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Re: Virgin Box V6 flashing

Thanks for your post and for reaching out to the Community Forums, Mary98

 

Sorry to hear that you have been having startup issues with your V6. I have been running some remote diagnostics which shows that you have already been in touch with the team and have an appointment set, which you can view here.  Do let us know if you need further help.

 

Cheers,

Corey C

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