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gawjuss
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Video prime sound is distorted no dialogue

I signed up for Amazon Prime Video via my TiVo 6 box and it’s been 2 wks and I cannot get the sound to work. It worked correctly for only 2 programmes. Then has not worked since it sounds like an alien & a jack hammer where the dialogue should be. Have exhausted every avenue with Amazon trying to help. So now putting on virgin to assist. Amazon keep telling me to clear the cache (there’s nothing on my settings for that) and to do an update of the app on my settings. There’s not one of those either! Need help as it’s driving me mad. I’ve rebooted the box many times as well

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campo7
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Re: Video prime sound is distorted no dialogue

Hi

Can you try changing the audio settings on the Virgin box. 
There are only two options to choose from. 


Here to help! I'm a manager helping out whilst working from home. Find out more


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SpacePhoenix
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Re: Video prime sound is distorted no dialogue

Is the box connected to the Superhub via Ethernet or wifi? if it's wifi what's the signal strength like?

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gawjuss
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Re: Video prime sound is distorted no dialogue

Campo7

thank you - that seems to have fixed it 🙏

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gawjuss
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Re: Video prime sound is distorted no dialogue

SpacePhoenix 

thank you for replying but I managed to fix it with the answer from Campo7 

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