You say that the issue raised in this post is "one of the issues being investigated".
Where can we find the current list of V6 issues being investigated? It would be really helpful to VM customers to know that an issue has been acknowledged and may be fixed. I'm sure it would also benefit VM customer services, and may reduce the number of calls from people complaining about the same rubbish service!
If it's not possible to provide such a list because VM doesn't want to acknowledge publicly the number of problems customers are dealing with, then please just say that so we know. Otherwise, what can we do to get these issues resolved? It's been long enough...
Unfortunately we do not provide customers with a list of issues being investigated.
Not everyone is being affected by these faults but as previously mentioned they are being investigated individually to ensure the correct resolution is provided.
...I have to say that, this,is not strictly correct.
.......everyone IS being affected by these faults. The difference is that, many of us aware of the issue (like the people who have posted in this thread), unlike the majority, who are not aware of the bug - they are still affected however.
If you pick 100% of all V6 units that are out in the wild in consumer's homes and go through the steps in this entire thread, you will see that every single unit will suffer from this fault (bug), and whilst many of these consumers may not be aware of the fault, you can't simply state that , "......Not everyone is being affected by these faults" - because everyone IS affected, some just don't know they are.
What you need to understand about any software is that not everyone is affected by a bug if your use of the software does not pass through the code with the bug in it.
Do I have 720p ticked? No. So I am not affected. My argument stands.
...sorry but with all due respect, your argument falls flat on its face.
You need to have 720p ticked in order to see the bug. You're saying that you're not affected because you don't have 720p ticked, however, the fact remains that your V6 DOES INDEED suffer from this bug and your machine is still affected, you are just not seeing it due to your setup. And this is the case with everyone - all consumers will be affected as soon as they choose 720p in their setup - that's the point - it is 100% a bug (i.e. "Native"/"Hybrid" modes, simply do not work), which needs to be fixed.....
All software has bugs - TRUE. V6 has this bug - TRUE.
All V6 users suffer from this bug - FALSE.
Only those that tick 720p suffer from the (effects of) the bug.
Not everyone takes the same path through a piece of software. You only see the bugs that are 'active' down the path you take.
As a simple example, I, as a non-4K TV user, never go anywhere near any of the 4K coding in V6 so can never suffer any of the bugs in that part of the coding. I can't tick 2160 because my path is different than someone with a 4K TV.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.