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V6box black screen then restarting

g0akc
Problem sorter

on ‎24-06-2022 22:15

Our V6 box has started cutting out, giving a black screen, then loss of HDMI output to the TV and eventually rebooting itself.

Happening mainly when watching content from catch-up (Virgin recorded material/ content from Sky Witness and such).

Shows ‘restarting’ and will maybe let use watch an episode before doing it again.

Any ideas?

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I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!
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newapollo
Very Insightful Person
Very Insightful Person

on ‎24-06-2022 23:09

Hi @g0akc 

Sorry to say but any box that keeps restarting is on it's way out and will need replacing.

If I were you I would watch all of your recorded programs as quickly as possible as you can't transfer them over to a new box. Hopefully some of them will be available on catch up/on demand or apps.

Also make a note of all your series links.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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