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Sam_Lent
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V600 box re-booted, now the lights keep flashing in alternating colours

HI, one of my V600 boxes did an unexpected re-boot about a week ago. Since then, it won't turn on and the lights on the box keep flashing white then red (sometimes purple). I've tried turning it off at the plug (after a day of waiting) and switching it back on but I still get the same problem.

Is there anything I can do or do I need to call? I wanted to hold off on calling due to the ongoing Covid issue, so if there is anything I can do, I'd appreciate any guidance/advice.

Kind regards,

Sam

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Martin_N
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Re: V600 box re-booted, now the lights keep flashing in alternating colours

Hi Sam_Lent,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about the issue you've had. I assume you're referring to our V6 Tv box? 

 

Have you been able to try an alternative plug socket?

 

^Martin

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Sam_Lent
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Re: V600 box re-booted, now the lights keep flashing in alternating colours

Hi Martin,

Thanks for the suggestion. Unfortunately, that hasn't made any difference. Well, a small one. Now the box turns on but stays on the 'Starting Up' screen whilst all the lights flash various colours (white, red, sometimes purple).

Are there any other things I can try?

Kind regards,

Sam

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John_GS
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Re: V600 box re-booted, now the lights keep flashing in alternating colours

Hi Sam_Lent

 

Thanks for coming back to us. 

 

I am sorry for the delayed reply. How's the service since posting? I've ran a check on the system and no issues showing. Let me know if you need further assistance.

 

Kind regards,

John_GS
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Sam_Lent
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Re: V600 box re-booted, now the lights keep flashing in alternating colours

Hi John,

I'm still having the same issue. The lights on the box are still flashing and it still won't go past the 'Starting Up ...' screen.

Kind regards,

Sam

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John_GS
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Re: V600 box re-booted, now the lights keep flashing in alternating colours

Thanks for coming back to me Sam.

 

It does need a technician visit so I'll PM you now to arrange

 

Kind regards,

John_GS
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