Hi RS1906,
Thanks for posting on our community forums. Sorry to hear that your currently experiencing issues with sound on your replacement V6 across all channels.
As our valued member @japitts has already provided some amazing advice already, can we just confirm if is this also affecting on demand and streaming too?
You advised you have already checked the V6 settings already and are using the setting Dolby Digital to PCM.
Can we ask you to try a few additional things to see if this improves the sound issues your experiencing.
- Double check that your cabling is all connected properly. Remove the cable from both the STB and the TV and then plug it back in ensuring it is seated properly.
- If you have a home AV equipment ensure this is configured correctly to receive audio, if in doubt connect your TV directly to your STB.
- Channel away from the programme you are currently viewing and then return using the “arrow up and down” buttons.
Please try the above and come back to us if you need any further assistance.
Kind regards Jodi.