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starpower
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V6 virgin box - Welcome screen - Loop

 

 

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Corey_C
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Re: V6 virgin box - Welcome screen - Loop

Hi starpower

 

Thanks for your post and welcome to the community forums. Sorry to hear that you are having issues with the V6. Have it booted completely since your last post? If not then it may require a manual restart from the switch in the back. I've included this link to help https://www.virginmedia.com/help/virgin-tv-restart-or-reset-your-box

 

Cheers,

Corey C

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starpower
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Re: V6 virgin box - Welcome screen - Loop

Hi. Yes i've done that just now, and multiple times before. Still same, loads to the welcome page, then goes off and loops.

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Gareth_L
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Re: V6 virgin box - Welcome screen - Loop

Hi starpower
Thanks for your reply
Can you see if this works
Turn off with the rocker switch at the back of the box
Hold the + and standby buttons together and then turn the box on and wait till you see the welcome screen.
Gareth_L
 

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starpower
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Re: V6 virgin box - Welcome screen - Loop

Hi, thanks for the reply but no luck

Tried what you suggested and no change, also noticed a noise coming from the unit itself.

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starpower
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Re: V6 virgin box - Welcome screen - Loop

Any other suggestions? Tried everything and still not loading.

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Lisa_CC
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Re: V6 virgin box - Welcome screen - Loop

Hey there starpower,

 

Can you tell us what happened before you got into this loop? Such as whether it was updating or whether you unplugged it? If you have other TV boxes, are they showing the same thing or are they okay?

 

Look forward to your reply.

 

Lisa

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starpower
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Re: V6 virgin box - Welcome screen - Loop

Hi

Before it happened, there was a message about updating, and to not turn off. I let it carry on, and hasn't booted up properly since. I didn't interrupt the update, or unplug. The main virgin box downstairs is running fine.

What should I do next? issue has been ongoing for a while now.

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Beth_G
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Re: V6 virgin box - Welcome screen - Loop

Hi starpower,

 

It doesn't look like we can get this issue fixed remotely or at your end, so I have arranged for a replacement V6 to be sent out to you. You should receive this within the next 3-5 working days.

 

Let us know how things go with the new box once it's been received.

 

Kind regards,

 

Beth

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