My V6 box (2nd box) just keeps looping, goes to welcome screen/starting screen, and keeps looping.
Tried resetting, all cables checked and changed, but same issue. Has been like this since Friday. Tried searching through the virgin media help section, but couldn't see anything, and struggling for how to reach out to virgin.
Thanks for your reply
Can you see if this works
Turn off with the rocker switch at the back of the box
Hold the + and standby buttons together and then turn the box on and wait till you see the welcome screen.
Before it happened, there was a message about updating, and to not turn off. I let it carry on, and hasn't booted up properly since. I didn't interrupt the update, or unplug. The main virgin box downstairs is running fine.
What should I do next? issue has been ongoing for a while now.