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V6 tivo can’t play Netflix

Hi my cable is working fine but when I switch source to Netflix or Amazon prime, the cable programme sound stays on while the Netflix or amazon film plays with the cable sound but no Netflix sound.
Ive had the TiVo boxed relocated to a different room and this is a new problem since then. 
Any ideas welcomed. 

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Re: V6 tivo can’t play Netflix

Hi do you still get an up to date EPG, iPlayer, on demand & other apps, and how is your hub connected to the V6 as this sounds like the problem.Regards Micky
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