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Dodotheclown
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V6 swap but got tivo

Hi everyone. Please could anyone tell me if this is wrong. I have old set top box like really old not all channels have switched off as well asking me to do a v6swap free of charge but this morning I received a tivo 500. What's twice as big as my first box. Have I been diddled with a lower end tivo or am I supposed to get the v6 as stated everywhere

Please could anyone clarify 

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Aaron2
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Re: V6 swap but got tivo

If you have broadband then you usually get a V6, if you don't have broadband it's a 500.


** I work for VirginMedia but all opinions posted here are my own.
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BenMcr
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Re: V6 swap but got tivo

Also for those that have multiple boxes if you already have three V6 boxes, any others will be a TiVo.
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I work for Virgin Media - but all opinions posted here are my own
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japitts
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Re: V6 swap but got tivo

@DodotheclownIndeed - As mentioned, the TiVo has its internet connection (for EPG updates & VOD) inbuilt but the V6 relies on your Home Hub.

So if you have VM broadband, I'd have thought you should have been given a V6.

Edit: Ben beat me to it!

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Dodotheclown
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Re: V6 swap but got tivo

Yes but I do have BB and 1x v6 box in my living room

 

Iv now been on the phone for 2.2 hours none stop. 

All iv been told by customer service is that's what everyones getting now?

.. Thank u all who replied love u guys 

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Aaron2
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Re: V6 swap but got tivo

It could be stock related, I've heard nothing to indicate such things however it could potentially be the reason. 


** I work for VirginMedia but all opinions posted here are my own.
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Dodotheclown
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Re: V6 swap but got tivo

Nope I guess I'm stuck with tivo500 I can't get vm to change my box vm says tivo 500 is a much better box then v6 . So what can I do should I just install the tivo500 and live with it?

Iv been with vm nearly forever and never really got to choose the boxes, don't know why I thought I would get a choice now.

 

Thanks guys I will close this thread bye take care

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