Virgin Media Community

[Philip17]

V6 box has been freezing during live TV, now it is stuck on starting up,

Switched it off and rebooted it, took all the cables out and then put them back in but still got the same issue, tech support closed and I have tried everything I know to resolve it

[Emma_j2]

Hi did you manage to sort this out. If not send a text to 07533051809 with your account details and issue and someone will be in contact.

Hope this helps.

[Philip17]

Hi Emma

Thanks for the reply 

The V6 hard drive has gone in my opinion, the screen freezers on both live and recorded.

If you try and rewind or go forward it freezers for approx 15 seconds then catches up, sometimes it even switches off and the V6 has to start up again

The fan on the box has got louder 

How do a get a replacement v6 box and return the faulty box

Thanks Phil