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Sunbur5t
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V6 stuck on start up

IMG_20200927_150913~2.jpg

 our upstairs v6 box is stuck on the welcome page, after a few failed attempts we get this error picture

The box has been tried downstairs and is still the same

We have spent hours on the phone but cannot get through to an operator 

What's the next step except for cancelling and moving elsewhere 

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BSPN99
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Re: V6 stuck on start up

Give up for now . Ring just before 8.00, tomorrow morning. I had a stuck box last year. At that time I got through to somebody who wasn't just reading from a script and who knew what the problem was.

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