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Solaris81
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V6 stuck at installing software

Before realising there was a widespread issue with VM today I decided to power cycle my box to fix what the TV issues. I did it on 2 separate boxes. 1 simple restarted and continued to have the same issues, but eventually started to get channels I guess as VM slowly starting recovering.

My other box failed to properly restart, and was stuck on a black screen after multiple reboots. It would get past the welcome and startup screen, then just a black screen, with a white light on the box, which would flash when i pressed the power on my remote but wouldn't respond other than this.

I tried a reset and now I can't get past the installing software screen. It keeps failing at the second option. When I first tried I was connecting over WiFi. Since then I've connected an ethernet cable, but no luck. I've tried to reset again but it doesn't even seem to want to do that, after multiple attempts it just eventually loads up that same installing software page and then fails on the second option.

Anyone with any idea?

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japitts
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Re: V6 stuck at installing software

You might need to wait for the national fault to be fully resolved, and then retry restarting.

If you still have problems, call into faults on the usual number.

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Steve1701
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Re: V6 stuck at installing software

Hi @Solaris81 

@jappits  is correct ...

It looks like most of the TV issues are resolved after the power outage, but they will still need to rectify the Network issues.

As you need Network Access you will need to wait until this is fixed, hopefully, all Boxes will then automatically connect as required.

🤞

Steve

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Solaris81
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Re: V6 stuck at installing software

Thanks to both replies. Just to confirm I turned the box back on today and it successfully made it way through the list and is now working again.