I upgraded recently from a TiVo to V6 so we could stream programmes to our devices when away from home. The V6 box appears to work fine, until it attempts to set up streaming.
I've tried a few things.
Called Virgin support. They said second line support would call me back. A week later, when I was in Colorado, they called me back at 3am, then 4am, then left a voicemail saying they were closing the ticket.
I've tried Iphone6, Iphone8, and Ipad.
I've tried uninstalling and reinstalling the TV Control app on all the devices.
I've tried the cable modem in "router" and "modem" modes, and connected to both via ethernet and wireless.
I've tried two different SuperHubs.
I've switched the V6 on and off quite a few times.
I've cleared and reset the V6 via settings.
The V6 successfully connects to the VM Service and downloads programme metadata.
The DNS test passes, the port test fails and recommends a long list of ports. These ports are all open outbound for TCP and UDP, when in either router or modem mode, so I'm not sure why the port test fails.
I've searched this forum and seen people recommend a new V6 box, but that's hard to get when the call centre tell you to wait for a call from second line support, who then call you at anti-social hours.
Note how the System Time in the "TiVo Stream System Information" is close to the epoch? The V6's own date is actually correct:
This makes me suspect that the streaming system isn't able to get the correct time/date - which in turn, would lead to all certificates being created/validated by the streaming system failing. If you think it's 1970, and everyone else thinks it's 2019, it's hard to generate mutual trust 🙂
Could someone else please post the "Main" section from the webserver on their V6 here and tell me if the time/date are correct, and if streaming works? You can access it via http://<your-V6-IP-address>:49152/sysinfo . Thanks in advance.