Virgin Media Community

[Walter]

I want to return a V6 box but the returns box the details on the cardboard directions do not fit the V6,

I have  still got the box the V6 was originally sent to me

Walter

[jbrennand]

see
.....

https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment

[Walter]

I know what I need to return, but the cardboard box dose not fit hr V6

[Walter]

I need someone from Virgin to reply on the packing problem

[newapollo]

Hi @Walter 

The V6 box should fit into the returns packaging. The follow VM  youtube video shows how to pack it up.

https://www.youtube.com/watch?v=vOhLByeNjn4&t=16s 

[Walter]

> Hi @Walter 

The V6 box should fit into the returns packaging. The follow VM  youtube video shows how to pack it up.

https://www.youtube.com/watch?v=vOhLByeNjn4&t=16s  <

That is a bit more helpful,  do I need to include the controller and the HDMI cable?

Walter

[newapollo]

Hi again Walter,

No you don't need to include them, but try and fit the remote control on as it's useless without the V6 box, or give it to someone else as a spare

[Walter]

I put the package into my local Connect Plus shop and was given a receipt for it.

[Natalie_L]

Hi Walter, 

Thank you for reaching out to us here on the Community and thank you to our members for your support. 

Our apologies for any issues you experienced with the package, I do hope the video links provided helped with this. 

We appreciate you taking the time to return the equipment but if you do experience any further issues please do get back in touch and we will be happy to assist further. 

Thanks 

[Walter]

Do I get a confirmation from Virgin when they receive it?