Hi @Jodeedennis,
Welcome back to our Community Forum! Than you for your post.
I'm really sorry to hear that you're having some issues with your V6 remote! I was able to locate your account and I can see that you've been in touch with us recently to discuss this issue and have ran through some diagnostics.
You can take a look at how to set up your remote control, or diagnose any issues with your remote via our website.
Thank you for letting us know that you have ordered another remote control! Would you be able to keep us updated on this issue and let us know if you're having the same issue with the new remote?
Please keep us updated.
Thanks!